Into the 5th month of nothing

laureyanne

Screenshot_20230416-132604_Candy Crush Soda.jpg

Is anyone else having this issue of NOTHING in your game, other than advancing levels?

Pitty_Kitty

Hello @laureyanne and welcome to Soda community!

Let's try to find out what's going on 🙂

Which device do you use? make and model please

Did you check for Soda app updates? Which is the latest version currently installed?

If you use an Android device, try clearing cache of Soda app. then restart the app and play any level 3-4 times to see if it reloads widgets on the map

Additionally check out full troubleshooting steps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

--

Let me know how it goes

laureyanne

Samsung s9+

App version 1.241 5

Pitty_Kitty

Thanks @laureyanne

Could you please let me know whether you tried the steps above or not?

Thanks

laureyanne

Yes, I have tried all the troubleshooting tips numerous times.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2618873#Comment_2618873

Ok, thanks for your reply.

What is your game ID number? HERE's how to find it

Pitty_Kitty

Hello!

Was this problem solved?

if it wasn't, I'm waiting for your reply with ID, thanks

laureyanne

No, it still hasn't been resolved. Sigh.

1008746105

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2639424#Comment_2639424

Thanks, I'll share this with community manager so this can be looked into

I'll let you know when I hear back from CM

Shina04

https://community.king.com/en/candy-crush-soda-saga/discussion/401238/into-the-5th-month-of-nothing

Yes sometime when we open the game. After sometime you restart your game than everything will be fine or maybe internet issue. That's why game show blank. If you play a level than next level everything will be visible.

Pitty_Kitty

Hello @laureyanne

No specific anomaly could be detected regarding your case as of now, if you're still experiencing this issue please check for Soda app updates and report here which version you have now. How to find it: visit device settings - Apps - Candy Crush Soda Saga - scroll down the page to view app version

If you do see any connection error message, please let me know

Then kindly try to clear cache of Soda app again. Play any level and restart the app. You might need to repeat this 3-4 times.

How to clear cache: if you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

Let me know, thanks