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๐ค Oops! Please repost in English so everyone can understand
Answers
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Hello @Micalceta
I'll forward the pictures
What do you mean the app is blank when you click on "?"
do you not see the help center? then you select any topic (events). then any supbtopic (what is daily bonus). then scroll down to find contact us
this is Soda app on Windows 11:
then there's the form to fill in with the correct topics: "Events or feature issues" and "I didn't receive my reward". Describe your issue and submit
Let me know if you're able to find the form.
If not please take a screenshot of the black screen so I'm able to report it
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Yes, I meant that. First I was able to enter and search for the topic that seemed pertinent to report that I did not receive the ingots that I owed. And automatically I received a pre-assembled message from king, which annoyed me more, and I went back to the game to try to choose another topic, to see if they respond to me as they should, but everything was blank. Not anymore, but that's the least of it, overall, even if you choose something and write to them, they send me an automated response and no one takes responsibility.
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Hi @Micalceta,
I'm sorry to hear you are not having a great experience with Soda! If I understand correctly you have to main issues
- Kimmys Candy Hunt not showing up
- You did not receive the Gold Bars you won
Is that correct?
For the issue with the Kimmys Candy Hunt, from what I can see from your screenshots what you are actually showing with the Cyan candy is Sprinkleshell levels. Sprinkleshell levels need you to collect Cyan candies in order to use the turtles power. Kimmys Candy Hunt is usually yellow candies, but it's not an event that is always in the game - so I see no issue here.
For the issue with the Gold Bars not being given to you, I ask that you again contact support as we cannot compensate you here in the Community. Once you have contacted them, please make sure to send me the ticket number and I will double check that someone responds to you.
Thank you and apologies for the inconvience!
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Well, regarding the cyan candies, I received an announcement when I opened the game where it said that the hunt for cyan candies was starting, and there was the girl with a basket of candies. When I opened a level and collected some of those candies, a notice appeared saying that this had to be done and that I had to collect them to earn rewards. Just the same as with the yellow candies. It was nothing to do with the turtle. The turtle has appeared before in other levels and I know how it works. But this was announced the same as the hunt for yellow candies, only in this case he asked for the cyan ones. Even when I lost the level, it shows on the screenshot that it says "Candy Hunt", and it shows how much I'm going to lose if I quit.
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Well, regarding the cyan candies, I received an announcement when I opened the game where it said that the hunt for cyan candies was starting, and there was the girl with a basket of candies. When I opened a level and collected some of those candies, a notice appeared saying that this had to be done and that I had to collect them to earn rewards. Just the same as with the yellow candies. It was nothing to do with the turtle. The turtle has appeared before in other levels and I know how it works. But this was announced the same as the hunt for yellow candies, only in this case he asked for the cyan ones. Even when I lost the level, it shows on the screenshot that it says "Candy Hunt", and it shows how much I'm going to lose if I quit.
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Okay, thank you for telling me! After checking with the studio, it seems it is intended you cannot see the Kimmys Candy Hunt icon on your homescreen (where you see the Diorama), so this is not faulty! However, the fact that you cannot see the leaderboard after finishing a level is a bug that the team is currently looking into.
For the issue with the Gold Bars, please reach out to support and let me know what ticket number you get ๐
Lastly, I wanted to ask if you please could write your comments using regular text instead of code. That means the comments will look like this ๐๏ธ
At the moment your comments look like this to us, and it makes it a little hard for us to read ๐๏ธ
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I wrote it as I could, because when I clicked on the box to answer, I would start typing and something causes the words to be changed or overtyped, and what I type at the beginning appears at the end. And regarding the gold bars, the ones that should have appeared when I restarted the game today after playing for a while, although they should have been there yesterday, I don't know if I should notify you in a report or which report to use for that. When I want to answer that happens, I don't know how to answer in the way indicated in the imageYo
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I have completed the first cake of event and won a piece of the lollipop but it has disappeared from my tools. I attach the capture where that tool is no longer there and the event where I am for the second cake.
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