Froze

ConnieGotz

I was working on a level and my game froze for no reason. Lost all jy work on that level. Help!

connie

Yosca

Hello @ConnieGotz welcome to Soda Community

I am sorry to hear you had this experience 😕. Please try the troubleshooting:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Hope this helps 🙂