Tablet Version Bug

miroland

The tablet version has a bug when redeeming the cron cork. The game hangs and cannot continue. You always have to start over.

princesstina723

https://community.king.com/en/candy-crush-soda-saga/discussion/403024/tablet-version-bug

Try going into your App Store and see if you have to update it if not try to restart your phone

Pitty_Kitty

Hello @miroland and welcome to Soda community!

Let's try to find out what's going on

please check troubleshooting steps and let me know if the issue still persists or not so we can move forward with the investigation.

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• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Let me know, thank you🙂