Paid for big streak, was not activated

rmcana

I paid to unlock the big streak and the money was taken. It was NOT activated! Do I have to go to Paypal to get my money back???

Yosca

Welcome to Soda Community @rmcana

I’m sorry to hear you had a problem with your purchase.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Also, you can find 👉 a guide how to get a refund.

rmcana

Yeah, that was not helpful. I asked for my money back from Paypal.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2662667#Comment_2662667

I’m sorry but have you contacted King Player Support? They can check your game, the Community cannot!