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I made a purchase. Did not receive
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Welcome to Soda Community @cnibor
I am sorry you had a problem with your purchase.
If you didn’t receive any items of your purchase you can ask for a full refund.
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund:
Or you can contact King Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find
Hope this helps.
