Did not get my purchase

cnibor

I made a purchase. Did not receive

Yosca

Welcome to Soda Community @cnibor

I am sorry you had a problem with your purchase.

If you didn’t receive any items of your purchase you can ask for a full refund.

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund:

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
• Click here for more information

Or you can contact King Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Hope this helps.