Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Got a feature idea? Share your thoughts to help make Soda even better!
Update today-the game is not working after update, why? Cannot open it
Hi!
I heard back:
Unfortunately it can take a little longer for us to get a response from Soda Studio when only one player is affected by an issue like this.
Hi Have you heard anything from the community manager? Thanks
Ok I take that back. It's crashed twice just now. Ughhhhh
Hi, idk if they fixed it or luck, but it hasn't crashed recently. Knock on wood!! Thank you all
No. I've asked again 🙂
Any news? Thanks
Here's the version soda app. Thanks again!!! :-)
Hi thank you. How can I tell what version of Soda I have?
thanks for sharing screenshots, infos found 👌
The Android version (software version) is 11 as per your screenshot
Soda app installed in your phone is 1.246.2? Or is it different?
I'll pass this on to Community Manager so this issue can be looked into; CM is not at work at weekends so I'll let you know when I have news
We're you able to find anything out pitty_kitty?
Dutch to English You can no longer play. Still waiting for lives!! Not fun anymore when you are finished after 5 lives and you have to click everything again for lives and wait again. Not a nice update!!
Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
Hi, I hope you can help me, thank you. My # 13600765855
My phone says, TCL , model A600DL
The CPU is sm4250
Build# TCL vAC2
Like where yours says Samsung on the back of your phone, mine says TCL. In "about phone" there's no word software anywhere in that list of info. Even in sub categories like "other specs" there's no software data. Also I'm running the current soda game. I cleared data and cleared cache, uninstalled, reinstalled yesterday. Thanks I hope that helps.
Hello @Susiesyzygy
Let's try to find out what's going on 🙂
Are you sure that's the make and model of your device? When I look it up online, no specific device can be found among the results.
I own a Samsung device that supports Android too, I can find model name and model number after visiting device settings and "about phone": Galaxy A20e and SM-A202F/DS
Are you able to find the make and model this way?
Also what is your Android software version? It can be found in "about phone" - "software information"
what is the current version of Soda app installed?
what is your game ID number? This info can be found in profile settings of your Soda app. Tap twice on the King logo you see at the top. More infos here
Thanks
Hi, I'm having a crashing problem as well. Rebooted phone, cleared data, cache, plenty GB, reinstalled 3xs, looked for updates, but still happens. I'll be playing a level then towards the end it will go to orange screen saying ... Loading. But right before that it goes to my blue wallpaper of my phone's home screen minus icons. I have Android TCL vAC2. Anyone have any ideas? I'm level 4162. Thanks in advance! P.s. I have fast wifi also so not that either. 😂
Hello @Hajnika and welcome to Soda community!
------------
*it depends on on the type of the device.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
New here? Sign in or create an account to join the fun.
J’ai acheter UNE fois des lingots et depuis je n’ai plus accès aux déplacements supplémentaires !!! Je suis une très ancienne joueuse et j’apprécierai de retrouver mes 5 déplacements. Merci par avance.
Why after help bake the cake it is saying I didn't help???? This ticks me off because I spent bars releasing the team and passing several levels!!
Purchased a product for Soda Saga. As soon as I hit one touch buy, the game reset. I didnt think I bought. So I redid the buy. Now I see 2 charges on the card. Think that is a RIP OFF. Did you find a new way to get more money? I never recieved the product with the first buy. PLEASE REFUND ASAP.
Hi, I’m getting an error message when trying to play an ad: “Ad interrupted”. The ad never started to play and I didn’t touch the screen, ie., try to exit early. This message pops up immediately after I hit the play button for an ad and has been happening on and off tonight. So, no boosters. It’s very frustrating. Are you…
I was playing pretty regular. Never bought anything, so I decided to buy something and now you put me on a higher level. I am done. I will not be buying anything and I will not be playing much. No fun anymore. So long. Sheila
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
