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Update today-the game is not working after update, why? Cannot open it
Hi!
I heard back:
Unfortunately it can take a little longer for us to get a response from Soda Studio when only one player is affected by an issue like this.
Hi Have you heard anything from the community manager? Thanks
Ok I take that back. It's crashed twice just now. Ughhhhh
Hi, idk if they fixed it or luck, but it hasn't crashed recently. Knock on wood!! Thank you all
No. I've asked again ๐
Any news? Thanks
Here's the version soda app. Thanks again!!! :-)
Hi thank you. How can I tell what version of Soda I have?
thanks for sharing screenshots, infos found ๐
The Android version (software version) is 11 as per your screenshot
Soda app installed in your phone is 1.246.2? Or is it different?
I'll pass this on to Community Manager so this issue can be looked into; CM is not at work at weekends so I'll let you know when I have news
We're you able to find anything out pitty_kitty?
Dutch to English You can no longer play. Still waiting for lives!! Not fun anymore when you ๏ปฟare finished after 5 lives and you have to click everything again for lives and wait again. Not a nice update!!
Edited by CM:ย ๐คย Oops! Please repost in English so everyone can understand! Check out ourย House Rules!
Hi, I hope you can help me, thank you. My # 13600765855
My phone says, TCL , model A600DL
The CPU is sm4250
Build# TCL vAC2
Like where yours says Samsung on the back of your phone, mine says TCL. In "about phone" there's no word software anywhere in that list of info. Even in sub categories like "other specs" there's no software data. Also I'm running the current soda game. I cleared data and cleared cache, uninstalled, reinstalled yesterday. Thanks I hope that helps.
Hello @Susiesyzygy
Let's try to find out what's going on ๐
Are you sure that's the make and model of your device? When I look it up online, no specific device can be found among the results.
I own a Samsung device that supports Android too, I can find model name and model number after visiting device settings and "about phone": Galaxy A20e and SM-A202F/DS
Are you able to find the make and model this way?
Also what is your Android software version? It can be found in "about phone" - "software information"
what is the current version of Soda app installed?
what is your game ID number? This info can be found in profile settings of your Soda app. Tap twice on the King logo you see at the top. More infos here
Thanks
Hi, I'm having a crashing problem as well. Rebooted phone, cleared data, cache, plenty GB, reinstalled 3xs, looked for updates, but still happens. I'll be playing a level then towards the end it will go to orange screen saying ... Loading. But right before that it goes to my blue wallpaper of my phone's home screen minus icons. I have Android TCL vAC2. Anyone have any ideas? I'm level 4162. Thanks in advance! P.s. I have fast wifi also so not that either. ๐
Hello @Hajnika and welcome to Soda community!
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*it depends on on the type of the device.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadnโt played the day before ( game did an update) and then I was on day 8 and it told me I hadnโt played the day before.
Hello fellow players I've been missing the soda race for 3 weeks now. Anyone knows anything?
I can't access my Facebook account because they changed the social gaming option in the settings. It's a different one now. HELPE ME T~T
How do I update my payment card details?
Not seeing 4-in-a-row in your game right now? Donโt worry, it's not a bug! ๐ ๏ธ The event has been paused for now to make space for new events and tasty surprises weโre testing out. ๐ฌโจ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio isโฆ
๐จ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! ๐ ๐ How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andโฆ
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! ๐คฏ You might discover ๐ฌ boosters and use them freely, only to later realize they donโt magically replenish. ๐ And then there are ๐ง blockers, standing in the way ofโฆ
