Update

Hajnika · June 2023

Update today-the game is not working after update, why? Cannot open it

Pitty_Kitty · June 2023

Hello @Hajnika and welcome to Soda community!

Let's try to find out what's going on 🙂

Does the game get stuck on orange loading screen for a long time? Or does the app immediately crash and shut down?
Does your device have at least 2 GB of free storage?
What is the make and model of your device?
What is the latest version of Soda app installed in your device?
Does this loading issue happen also after force closing the app, clearing cache* of Soda appand restarting your device? Read full guide here

Thanks

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*it depends on on the type of the device.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Susiesyzygy · July 2023

Hi, I'm having a crashing problem as well. Rebooted phone, cleared data, cache, plenty GB, reinstalled 3xs, looked for updates, but still happens. I'll be playing a level then towards the end it will go to orange screen saying ... Loading. But right before that it goes to my blue wallpaper of my phone's home screen minus icons. I have Android TCL vAC2. Anyone have any ideas? I'm level 4162. Thanks in advance! P.s. I have fast wifi also so not that either. 😂

Pitty_Kitty · July 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2699834#Comment_2699834

Hello @Susiesyzygy

Let's try to find out what's going on 🙂

Are you sure that's the make and model of your device? When I look it up online, no specific device can be found among the results.

I own a Samsung device that supports Android too, I can find model name and model number after visiting device settings and "about phone": Galaxy A20e and SM-A202F/DS

Are you able to find the make and model this way?

Also what is your Android software version? It can be found in "about phone" - "software information"

what is the current version of Soda app installed?

what is your game ID number? This info can be found in profile settings of your Soda app. Tap twice on the King logo you see at the top. More infos here

Thanks

Susiesyzygy · July 2023

Hi, I hope you can help me, thank you. My # 13600765855

My phone says, TCL , model A600DL

The CPU is sm4250

Build# TCL vAC2

Like where yours says Samsung on the back of your phone, mine says TCL. In "about phone" there's no word software anywhere in that list of info. Even in sub categories like "other specs" there's no software data. Also I'm running the current soda game. I cleared data and cleared cache, uninstalled, reinstalled yesterday. Thanks I hope that helps.

hhbb · July 2023

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!

Susiesyzygy · July 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2700011#Comment_2700011

Dutch to English
You can no longer play. 
Still waiting for lives!! 
Not fun anymore when you 
are finished after 5 lives 
and you have to click
 everything again for lives 
and wait again. 
Not a nice update!!