shipmates

kathybartley

Can't play as only 3 team members are visible on my screen, can't add a fourth! Won't let me scroll down the screen.

Pitty_Kitty

Hello @kathybartley and welcome to Soda community!

I'm sorry to hear that, are you still experiencing this issue? when did this start?

• Which device do you use to play Soda? Make and model please
• what is the current version of Soda app installed?
• what is your game ID number? This info can be found in profile settings of your Soda app. Tap twice on the King logo you see at the top. More infos here

Does this issue persist after checking troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

kathybartley

I'm on a desktop with microsoft so I guess that's the problem.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2700533#Comment_2700533

Hello!

I'm not sure I follow? I also play Soda on Microsoft app and it works okay.

I'm not able to help further without the infos I asked in my previous comment 🙂

Eugest

https://community.king.com/en/candy-crush-soda-saga/discussion/409608/shipmates

You don't add new friends in "Shipmates".

Choose the "Social" option.

Choose the "friends" tab.

Choose "add more friends"

Take whomever they suggest to begin.

kathybartley

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2700984#Comment_2700984

I have lots of friends, but for some reason my mouse won't scroll down to click past 3, even though more are listed.

kathybartley

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2705464#Comment_2705464

I have the same problem on the social screen, where I will have, for example, 10 asks for help. It only shows 4, can't scroll down, have to click on the four then close the screen, open it again, and click on 4 more, etc.

kathybartley

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2700043#Comment_2700043

1002532033 is my id, version is 1.246.200.0

It started doing this about 2 or 3 weeks ago. I used to be able to go to 'ask friends' to get more lives, now it has a social button that only offers me the choice of 1 ask at a time.

PaulaB1

https://community.king.com/en/candy-crush-soda-saga/discussion/409608/shipmates

Do you have a touchscreen ? I found that I have to scroll up with my finger instead of my mouse to pick the 4 players. 😊

kathybartley

no, just a mouse

PaulaB1

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2705567#Comment_2705567

Oh darn. Hopefully one of the mods has a suggestion .