shipmates

Hello @kathybartley and welcome to Soda community!

I'm sorry to hear that, are you still experiencing this issue? when did this start?

• Which device do you use to play Soda? Make and model please
• what is the current version of Soda app installed?
• what is your game ID number? This info can be found in profile settings of your Soda app. Tap twice on the King logo you see at the top. More infos here

Does this issue persist after checking troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Hello!

I'm not sure I follow? I also play Soda on Microsoft app and it works okay.

I'm not able to help further without the infos I asked in my previous comment 🙂