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Hello, help me please About ten days ago, the Candy no longer opened for me..I deleted it and downlo

Lamoo
Lamoo Posts: 1

Level 1

edited July 2023 in Discussions

Hello, help me please

About ten days ago, the Candy no longer opened for me..I deleted it and downloaded it again, and I did not find any help. Please return them to my name, Lamo,


Edited by CM: Please do not share your personal information. Check out our House Rules!

Comments

  • Yosca
    Yosca Posts: 17,500

    Hello @Lamoo welcome to Soda Community

    Firstly, would you please edit your post and delete your email address? It is not allowed to share personal information.

    To edit: tap the gear in the top right of your original comment. Tap on edit, remove your email address and tap on save.

  • Yosca
    Yosca Posts: 17,500

    @Lamoo How can I help? What kind of help you can’t find? Do you mean your boosters?

    Unfortunately, when you uninstall your game you delete boosters and lives as they are stored in the memory of your device.

    If you have lost boosters you have purchased please contact King Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help). All you need to do is:


    - Open the game app

    - Tap on the? mark

    - Tap on Purchase and Gold Bars

    -  Choose and tap on a topic that is closest to your question/issue

    - Scroll down to the bottom and tap on "Contact Us"

    Let me know if you need more help 🙂

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