Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

I have lost all my progress

Yesterday I had trouble connecting with Facebook. That's fixed now, but I lost all my boosters. I had hundreds of them, including all kinds of lollipops, little hands, etc. Only levels are upgrading. I've been playing for 10 years and I don't want to lose everything. Can anyone help me? I have already tried to uninstall the app and write to support but for now I have not solved. Thank you

Accepted answers

All comments

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2728254#Comment_2728254

Yes I understand you. But you have indicated that you have tried to uninstall the app and if you did, all boosters will be erased from your device memory. Only progress and gold bars are registered on the King servers.

As mentioned in my previous comment, please contact Player Support if you have lost purchased boosters. Unfortunately, the Community cannot send replacements

TonyManero

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2728205#Comment_2728205

but now that the problem with Facebook has been solved when I connect I have everything, the levels updated even the gold bars the things missing are the Boosters lollipops little hands etc.

Yosca

Hello @TonyManero welcome to Soda Community

I am sorry to hear you lost your boosters 😕

Until yesterday, there was a connection issue in the game affecting Facebook players, which has now been resolved. However, I read that you have uninstalled the game app and in that case you will lose all boosters 😔 Boosters are stored in your device's memory, not on King servers.

If you have purchased boosters and have not yet used them, please contact Player Support.

Courtney1990

Ask other people

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Courtney1990

Ask other people

Yosca

Hello @TonyManero welcome to Soda Community

I am sorry to hear you lost your boosters 😕

If you have purchased boosters and have not yet used them, please contact Player Support.

TonyManero

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2728205#Comment_2728205

but now that the problem with Facebook has been solved when I connect I have everything, the levels updated even the gold bars the things missing are the Boosters lollipops little hands etc.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2728254#Comment_2728254

As mentioned in my previous comment, please contact Player Support if you have lost purchased boosters. Unfortunately, the Community cannot send replacements

Surpression des 5 déplacements supplémentaires j’ai fait l’erreur d'a
J’ai acheter UNE fois des lingots et depuis je n’ai plus accès aux déplacements supplémentaires !!! Je suis une très ancienne joueuse et j’apprécierai de retrouver mes 5 déplacements. Merci par avance.
bake a cake
Why after help bake the cake it is saying I didn't help???? This ticks me off because I spent bars releasing the team and passing several levels!!
Angry about Double Charge
Purchased a product for Soda Saga. As soon as I hit one touch buy, the game reset. I didnt think I bought. So I redid the buy. Now I see 2 charges on the card. Think that is a RIP OFF. Did you find a new way to get more money? I never recieved the product with the first buy. PLEASE REFUND ASAP.
Ads not working
Hi, I’m getting an error message when trying to play an ad: “Ad interrupted”. The ad never started to play and I didn’t touch the screen, ie., try to exit early. This message pops up immediately after I hit the play button for an ad and has been happening on and off tonight. So, no boosters. It’s very frustrating. Are you…
Disappointed
I was playing pretty regular. Never bought anything, so I decided to buy something and now you put me on a higher level. I am done. I will not be buying anything and I will not be playing much. No fun anymore. So long. Sheila

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…