Game won't load on windows 10 - ❗Under investigation

LoFiGummy

@MadameFlutterbi Sorry to hear that it still doesn't work despite the troubleshooting steps. We'll update this thread if we have any updates from the developers.

@Safanm68 Understand your frustration with this problem, it is being investigated but unfortunately we don't have any updates as of yet. We hope you're able to play via another platform like King, Facebook or Mobile in the meantime.

higbyken

i have two lap tops & one pc the win10 is a fresh install all of witch is same issue what setting stops the cake game ?

MadameFlutterbi

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2828919#Comment_2828919

I play it on my tablet now, but I refuse to buy any gold etc. I only purchase using my desktop PC as it's more secure, plus way easier. I know it isn't much but King are losing my custom because CCSoda is the game I play of theirs most often.

higbyken

wont load for me as well & they want me to do there job & send them a video of it not loading. i am betting its in the location but i have yet to find the setting that will let it play.

Adav

Why is it that if something goes wrong in the game, the issue always gets sent back to the players????? Development should make sure that all bugs are removed before launching anything? Having AI testing seems to be a waste of time, as they aren't actually playing the games and do not encounter problems like the actual players do.

on another note.......... since the "get boosters from friends" started, I have not received ANY LIVES from my friends . I've reported this numerous times, and I keep getting support messages (generic) to report it here.....

MadameFlutterbi

Soda loading on PC now thanks for fixing it

Safanm68

Ok, if you can fix others so they get candy crush soda from facebook why can't you fix mine?

MadameFlutterbi

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2861625#Comment_2861625

I don't use it on Facebook, I use the windows store app. for PC.

Eric872

I'm not sure how to do that. but it should be ok. I had candy crush on my computer before and it work ok. I uninstalled it and then reinstalled it and then the problems started.