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Issues with ads

Jillbou
Jillbou Posts: 2

Level 1

Whenever I try to get extra moves or boosters the screen just goes black and does not run the ad. This is the only game I having trouble running ads on. It started about a few weeks ago. My son thinks it may have been when you did your last update.. it is really ruining my gamy play.

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Jillbou and welcome to Soda community!

    I'm sorry to hear that. Please contact King Player Support to report the names of the ads causing the freezing so ads team can look into this.

    How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ad and send.

  • Ynkeecajun
    Ynkeecajun Posts: 29

    Level 3

    @Pitty_Kitty i am having same issues but it is worth all ads. I will report to Player support

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