Hi, I’ve difficulties with linking my accounts. Please help me.

sandy2839

Hi, please help me with linking both my accounts, community king and Soda crush

Pitty_Kitty

Hello @sandy2839 and welcome to Soda community!

Do you wish to link your King account (which you use to save Soda progress) and your community account (which you use to comment on this forum)?

then check out this guide and follow the steps:

Link your King and Community accounts and improve your experience!

Let me know if this helps 🙂

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2800710#Comment_2800710

Hello @sandy2839 !

I see. Thanks for sharing

Did you get an automated email to confirm your email address after creating your community account?

do the community account and King account have the same email address?

Thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2801408#Comment_2801408

Hello @sandy2839 !

No worries, just making I have understood the situation. 🙂

Thanks for your replies!

I'll pass this on to community manager to have this looked into and find a solution.

Unfortunately it might take time to get a response because community manager will not be at office next week but I'll let you know when I have news 🙂

Pitty_Kitty

Hello @sandy2839 and welcome to Soda community!

Do you wish to link your King account (which you use to save Soda progress) and your community account (which you use to comment on this forum)?

then check out this guide and follow the steps:

Link your King and Community accounts and improve your experience!

Let me know if this helps 🙂

sandy2839

Hi Pitty Kitty,

thanks for answering me. I tried to follow the steps and my problem is:

I can see it but I can’t click on the box “link my Community and Game login details”. It’s locked 🔒.

I’m sure that it’s my fault, cause I’m not too familiar with the game yet 😁.

Thanks again for your help

cheers, Sandra

sandy2839

That’s how it looks😢

sandy2839

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2800118#Comment_2800118

Hi Pitty Kitty,

thanks for helping me 🌼.

Unfortunately the button for linking the accounts is locked 😢

What do I do? Love and greetings, sandy

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2800710#Comment_2800710

Hello @sandy2839 !

I see. Thanks for sharing

Did you get an automated email to confirm your email address after creating your community account?

do the community account and King account have the same email address?

Thanks

sandy2839

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2800969#Comment_2800969

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2800969#Comment_2800969

Hi Pitty Kitty,

yes, both accounts have the same address. I honestly don’t remember if I received that email to confirm my account, but I think so. I’m not sure because each time I sign in to my community king account I’m asked if I want to merge my accounts…

I apologize for bothering you again. Vielen Dank

Sandy

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2801408#Comment_2801408

Hello @sandy2839 !

No worries, just making I have understood the situation. 🙂

Thanks for your replies!

I'll pass this on to community manager to have this looked into and find a solution.

Unfortunately it might take time to get a response because community manager will not be at office next week but I'll let you know when I have news 🙂

sandy2839

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2801415#Comment_2801415

Thanks a lot, Pitty Kitty! That’s relieving. Have a good time. LG Sandra 🌷