Help please. What is the Bubblegum Troll?

Peaches642

Received an error message:

The bubblegum troll is causing problems in your game. Try again soon. Also, my leaderboard is not working. Any suggestions?

Yosca

Welcome to Soda Community @Peaches642

I am sorry you have this problem. Let's try troubleshooting:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data