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Locked 4 in a row

Mistafied15
Mistafied15 Posts: 6

Level 2

edited October 2023 in Support

I cant play the 4 in a row on candy crush soda. It saus internet connection lost and its definitely not. Thank you

Best Answers

  • Yosca
    Yosca Posts: 17,870
    Answer ✓

    Welcome to Soda Community @Mistafied15

    Sorry about this. Please try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data


    If that doesn’t work, please check your profile. Do you see an error like this?


  • Mistafied15
    Mistafied15 Posts: 6

    Level 2

    edited November 2023 Answer ✓

    @Yosca Thank you!!!

Answers

  • Yosca
    Yosca Posts: 17,870
    Answer ✓

    Welcome to Soda Community @Mistafied15

    Sorry about this. Please try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data


    If that doesn’t work, please check your profile. Do you see an error like this?


  • Mistafied15
    Mistafied15 Posts: 6

    Level 2

    edited November 2023 Answer ✓

    @Yosca Thank you!!!

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