can I get my bonus items

JBlackman

I have not received my 30 minutes of, Playing the Game, chocolate ball bonus or the color ball when I bought it for 3.15 incl. tax can I get my money back or the time I didn't get when I bought the special, this morning. 11/26/23

Yosca

Welcome to Soda Community @JBlackman

I am sorry you didn’t receive what you purchased 😕

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Hope this helps