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My game is still saying there is a connection problemand I can't collect any of my prizes

cinann16
cinann16 Posts: 16

Level 2
in Support

how do I fix this

Answers

  • DieOmimi
    DieOmimi Posts: 41,932
    edited December 2023

    Hi @cinann16! Thank you for reaching out. We had a connection issue with all games today (HERE). Our studio is aware of this and is working to fix it as soon as possible! Thank you for letting us know. 

    I'm fine again, but other players continue to report on it. 

    First, try the following troubleshooting: Force close all apps and restart your device. Establish a stable internet connection. 

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