My game is still saying there is a connection problemand I can't collect any of my prizes

cinann16

how do I fix this

DieOmimi

Hi @cinann16! Thank you for reaching out. We had a connection issue with all games today (HERE). Our studio is aware of this and is working to fix it as soon as possible! Thank you for letting us know. 

I'm fine again, but other players continue to report on it. 

First, try the following troubleshooting: Force close all apps and restart your device. Establish a stable internet connection.