Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Network Error

Can someone please help me! I am playing candy crush soda saga and I can’t get my rewards or see where I am in the race. It continues to tell me it’s a network issue. My internet is running just fine.

I also play candy crush soda and have no issues.

this is very frustrating, it’s been going on for a couple of days and I get get anyone to help me.

thank you

Accepted answers

All comments

Memere1

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2909035#Comment_2909035

Thank you so much to all that commented on my issue. I deleted the app and went onto Facebook, and have had no issues since.

Yosca

https://community.king.com/en/candy-crush-saga/discussion/comment/2909011#Comment_2909011

Sorry about this @Memere1 😔

This type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.

You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)

Her trick: Force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made before this issue occurred.

If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact:

tap on the blue gear
tap on “question mark”
tap on “my game progress”
tap on “the progress I made isn’t showing in my game”
scroll down, tap on “contact us”
choose topic “lost progress”, subtopic “I lost my progress”

Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.

Memere1

https://community.king.com/en/candy-crush-saga/discussion/comment/2909011#Comment_2909011

Version is 1.258.1

Memere1

https://community.king.com/en/candy-crush-saga/discussion/comment/2908940#Comment_2908940

yes thats the error

Yosca

https://community.king.com/en/candy-crush-saga/discussion/comment/2908773#Comment_2908773

Go to the App Store, tap on Candy Crush Soda Saga. You can find the version of the app

To find the model number: For iOS Settings -General -Info - (for example Model number MRY42QL/A)

You say you can’t sign out or in? Do you see an error like this in your profile?

Memere1

iPad ios17.2

Memere1

How do I find the version? I can’t sign out or in

Yosca

Hello again @Memere1

Could you tell me which game version you have?

And what device are you playing the game on? Make and model please.

Yosca

Hello again @Memere1

Could you tell me which game version you have?

And what device are you playing the game on? Make and model please.

For Android Settings- About Phone - (for example Model number SM-695F)

For iOS Settings -General -Info - (for example Model number MRY42QL/A)

Memere1

Yes I just checked the app and updated no change

Yosca

Welcome to Soda Community @Memere1

I am sorry about this. Did you check for game and device updates?

Yosca

Welcome to Soda Community @Memere1

Let’s try to find out what is going on.

Did you check for game and device updates?

What is the make and model of your device? (For Android Settings- About Phone - (for example Model number SM-695F) For iOS Settings -General -Info - (for example Model number MRY42QL/A)

Yosca

Welcome to Soda Community @Memere1

Let’s try to find out what is going on.

Did you check for game and device updates?

What is the make and model of your device? (For Android Settings- About Phone - (for example Model number SM-695F) For iOS Settings -General -Info - (for example Model number MRY42QL/A)

Yosca

Welcome to Soda Community @Memere1

Let’s try to find out what is going on.

Did you check for game and device updates?

What is the make and model of your device? ( For Android Settings- About Phone - (for example Model number SM-695F) For iOS Settings -General -Info - (for example Model number MRY42QL/A)

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Soda Community here

@Yosca .@Pitty_Kitty . Thank you

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Soda Community here

@Yosca .@Pitty_Kitty . Thank you

Yosca

Welcome to Soda Community @Memere1

Let’s try to find out what is going on.

Did you check for game and device updates?

What is the make and model of your device? ( For Android Settings- About Phone - (for example Model number SM-695F) For iOS Settings -General -Info - (for example Model number MRY42QL/A)

Yosca

Welcome to Soda Community @Memere1

Let’s try to find out what is going on.

Did you check for game and device updates?

What is the make and model of your device? (For Android Settings- About Phone - (for example Model number SM-695F) For iOS Settings -General -Info - (for example Model number MRY42QL/A)

Yosca

Welcome to Soda Community @Memere1

Let’s try to find out what is going on.

Did you check for game and device updates?

What is the make and model of your device? (For Android Settings- About Phone - (for example Model number SM-695F) For iOS Settings -General -Info - (for example Model number MRY42QL/A)

Yosca

Welcome to Soda Community @Memere1

I am sorry about this. Did you check for game and device updates?

Memere1

Yes I just checked the app and updated no change

Yosca

Hello again @Memere1

Could you tell me which game version you have?

And what device are you playing the game on? Make and model please.

For Android Settings- About Phone - (for example Model number SM-695F)

For iOS Settings -General -Info - (for example Model number MRY42QL/A)

Yosca

Hello again @Memere1

Could you tell me which game version you have?

And what device are you playing the game on? Make and model please.

Memere1

How do I find the version? I can’t sign out or in

Memere1

iPad ios17.2

Yosca

https://community.king.com/en/candy-crush-saga/discussion/comment/2908773#Comment_2908773

Go to the App Store, tap on Candy Crush Soda Saga. You can find the version of the app

To find the model number: For iOS Settings -General -Info - (for example Model number MRY42QL/A)

You say you can’t sign out or in? Do you see an error like this in your profile?

Memere1

https://community.king.com/en/candy-crush-saga/discussion/comment/2908940#Comment_2908940

yes thats the error

Memere1

https://community.king.com/en/candy-crush-saga/discussion/comment/2909011#Comment_2909011

Version is 1.258.1

Yosca

https://community.king.com/en/candy-crush-saga/discussion/comment/2909011#Comment_2909011

Sorry about this @Memere1 😔

This type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.

You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

tap on the blue gear
tap on “question mark”
tap on “my game progress”
tap on “the progress I made isn’t showing in my game”
scroll down, tap on “contact us”
choose topic “lost progress”, subtopic “I lost my progress”

Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.

Memere1

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2909035#Comment_2909035

Thank you so much to all that commented on my issue. I deleted the app and went onto Facebook, and have had no issues since.

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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