I just purchased the golden ticket special for $16.99 and it's been at least 20 min &it's not on my

Question

It's been at least 20 minutes and I've never had a problem.  Will you please credit my account for the $16.99 golden ticket special

Thank you,

Dawnitta Trafan

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Pitty_Kitty · Answer

Hello @handcrean and welcome to Soda community!

I'm sorry to hear this happened. Did you try to log out, restart device and log back in, play a few levels to help the game reconnect to the server?

If you don't see your items then please contact King Player Support (customer service) to send your missing items. Community forum can't handle purchases issues as they contain sensitive infos of the player, I'm sorry.

* How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

⚠️ If you didn't receive any of the items you purchased, then asking for a full refund would be your best choice.

Please read 👉️HERE for more directions on how to ask for a full refund.