I didn't receive my Weekly Contest prize

corals22

Hello, I hope someone can help me. So, I didn't receive my Weekly Contest prize yesterday and I was in the 1st place, couple of hours before the last week's contest ended. I have already cleared all the cache and updated the app. I have also contacted the players' support and their only reply was an auto-generated response to come back here. I was at the beginning of the new streak and the new Weekly Contest recognizes it, meaning that I have now two more to complete, but I never got the prize. Thank you!

Yosca

Hello @corals22 Sorry to hear this. Unfortunately we don’t have an update yet. Currently the only information is in Help Center:

https://community.king.com/en/candy-crush-soda-saga/kb/articles/2799-under-investigation-i-lost-my-progress-on-the-weekly-race

corals22

Hello again, I still didn't receive the 1st prize of the Weekly Contest, now it's been almost 2 weeks since I completed the first of streaks, I have finished the second one as well and received a prize, the third one is on the way, but the prize for the 1st place in the first streak is still missing. Any clues on that? Thank you!