where can you report a non functional commercial?

JetKuil-Snaterse

Extra boosters or more moves can be obtained by looking at commercials. In the commercial itself usually you see the time you have to look at it.

There is one about roofing that does not work.

If you follow the timer and want to continue when the timer is over after about 16 sec "oeps something went wrong - you have to watch the whole time". What you just did. So now you have to count in your head to 30 sec to continue and than it is ok and you get the booster. Timecounter and realtime waiting and looking at the commercial do not match.

Pitty_Kitty

Hello @JetKuil-Snaterse and welcome to Soda community!

I'm sorry to hear about this. Please also contact King Player Support directly from Soda app and report this so the dedicated team can investigate this.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "Privacy and Terms"- "How can I report an ad in my game?"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then select the subtopic that applies to your case the most. Follow the guide below to explain your problem and send.

How can I report an ad in my game?

JetKuil-Snaterse

Oke, so just to make sure I get it..

King uses commercials in the game.

They placed a non functional add.

I take the trouble to report it in the community but now I need to do all of the above?

No sorry, To difficult for me.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3005327#Comment_3005327

Hi!

I had passed your feedback on but yes, to answer your question in the title, the one above is the most effective procedure to follow so Costumer Service can collect the data needed and look into it.

Have a nice day🙂