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Can not connect to store to buy bars or use the ones I have.
Answers
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Welcome to Soda Community @AAM10
Sorry to hear this. Please try to log out of the game, check for updates, clear cache and log back in. Then replay some levels.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
You can also read the guide in Help Center: What can I do when I lose connection in the game
Let me know if you need more help 🙂
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If you do it like this:
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
then you wouldn't be deleting game data. However, if you delete data in Android you will delete all game data and you will also lose your boosters!
Did you read the guide in Help Center? ➡️ What can I do when I lose connection in the game
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You could contact King Player Support so they can review and investigate your game that is preventing you from making purchases. If you happen to play on a mobile device you can contact directly from the device. Click on the link below how to contact:
If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE