Can not connect to store to buy bars or use the ones I have.

AAM10 · April 11

I can not connect to store to buy or use bars.

Yosca · April 11

Welcome to Soda Community @AAM10

Sorry to hear this. Please try to log out of the game, check for updates, clear cache and log back in. Then replay some levels.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

You can also read the guide in Help Center: What can I do when I lose connection in the game

Let me know if you need more help 🙂

AAM10 · May 13

will I lose anything by doing this ?

AAM10 · May 23

will I lose anything by clearing history and data. I have approximately 1252 consecutive days in a row. Don’t want to lose

Yosca · May 23

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3068173#Comment_3068173

If you do it like this:

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

then you wouldn't be deleting game data. However, if you delete data in Android you will delete all game data and you will also lose your boosters!

Did you read the guide in Help Center? ➡️ What can I do when I lose connection in the game

AAM10 · May 30

I did what you said it did not work. Can’t access my gold bars or purchase any

Yosca · May 31

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3074738#Comment_3074738

You could contact King Player Support so they can review and investigate your game that is preventing you from making purchases. If you happen to play on a mobile device you can contact directly from the device. Click on the link below how to contact:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

AAM10 · June 1

I don’t get anything like you are showing . Can’t find purchases and gold bar topic anywhere. This is ridiculous can’t access gold bars or store for months. What am I suppose to do

Yosca · June 1

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3076752#Comment_3076752

That is odd. Please check your profile. Do you see an error like this?

AAM10 · June 2

no but it says not connected to internet. Checked all settings all are the same for all three games only soda doesn’t work

Yosca · June 2

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3077637#Comment_3077637

Very strange. Please contact Player Support Team via the link HERE. (You can click on the HERE words) Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Can not connect to store to buy bars or use the ones I have.

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