Candy Crush Soda Saga

Melbie82

I’ve played this game for over 1,368 days and all of a sudden I’m back to day 1😤🤬😤🤬 an I’m not getting any rewards for any of the cake what do I do?

Pitty_Kitty

Hello @Melbie82 and welcome Soda community!

Do you have a King/Facebook account to save your progress? If so, your progress can be restored 😀

Check out this guide, it might help you get your levels back👉️ HERE

If you can't retrieve your progress then please contact King Player Support (customer service) and ask them to manually put you at the desired current level:

• How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers:
  launch soda app - visit settings- click "?" icon- visit "my game
  progress"- "I can't find my progress in the game - How to retrieve your
  levels"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

• If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Pitty_Kitty

Hello @Melbie82 and welcome Soda community!

Do you have a King/Facebook account to save your progress? If so, your progress can be restored 😀

Check out this guide, it might help you get your levels back👉️ HERE

If you can't retrieve your progress then please contact King Player Support (customer service) and ask them to manually put you at the desired current level:

• How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers:
  launch soda app - visit settings- click "?" icon- visit "my game
  progress"- "I can't find my progress in the game - How to retrieve your
  levels"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

• If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here