Welcome to the Candy Crush Soda Saga community!
Share news, updates, or anything Soda-related you'd love to chat about!
Get help for your Soda game here!
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Got a feature idea? Share your thoughts to help make Soda even better!
I'm trying to log in from a new device, but I can't log in because it's not activated.
Hello @sakwangok
The Studio is working on a fix for Android version 5/6. If you use an other Android version, please try to update Android System Webview via Google Play Store.
Thanks, I pass it on!
Can't register
So I do need what model and make your new phone is 🙂 @sakwangok
Your User ID is the same; that is your game ID. The ID doesn’t change, when using another (new) device.
And what kind of device do you play? ( For Android Settings- About Phone - (for example Model number SE-F695) For iPhone Settings -General -About - (for example Model number MRY42QL/A)
Samsung galaxy note10+
modelnumber : SM-N976N
user ID: 11846178020
This is the mobile phone game ID I used previously. Currently, I cannot log in with my email on my new phone.
Hello again. I can report it, but I will need your User ID, here is how to find it, and the make and model of the device.
That screen itself doesn't open and 'I already have mail' isn't activated.
Thanks for getting back @sakwangok
You mean if you press on “log in with email” (I used your screenshot) it doesn’t work?
Did you check you installed the latest game and device update? If you did, please provide me with your User ID here is how to find and what device you are playing the game on, make and model please.
Then I can report this, because I’ve seen more complaints but no one replied when we told them to check for updates. Let me know 🙂
Welcome to Soda Community @sakwangok
Please find info in this guide from Help Center: New phone or tablet
Let me know if you need more help 🙂
New here? Sign in or create an account to join the fun.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
