Game progress

maxstet

I cannot connect to my Facebook account any more on Candy Crush Soda because when I try, it takes me directly to another Facebook account. So I tried to disconnect and reconnect but I lost all my progresses. Could you retrieve my game progresses please?

Yosca

Welcome to Soda Community @maxstet

Do you use different accounts on the same Soda app? It's recommended not to log in to multiple accounts on the same Soda app because there's a high risk of accounts being merged, and this may have happened to you 😕

First make sure you are logged out of both Facebook accounts. Then log back into yoir account. Hopefully the game will recognize you, and your progress will be restored.

If both accounts have been merged, it is no longer possible to separate them. At that point, the player (Facebook account) who has lost their progress has the option to create another account with a different email address and contact King Player Support to manually restore progress.

Visit the guide below how to contact Support to report lost progress issues:

https://community.king.com/en/blog/discussion/369393/how-to-contact-support-from-the-game-app-to-report-lost-progress-issues

Let me know if you need more help 🙂

Yosca

Welcome to Soda Community @maxstet

Do you use different accounts on the same Soda app? It's recommended not to log in to multiple accounts on the same Soda app because there's a high risk of accounts being merged, and this may have happened to you 😕

First make sure you are logged out of both Facebook accounts. Then log back into yoir account. Hopefully the game will recognize you, and your progress will be restored.

If both accounts have been merged, it is no longer possible to separate them. At that point, the player (Facebook account) who has lost their progress has the option to create another account with a different email address and contact King Player Support to manually restore progress.

Visit the guide below how to contact Support to report lost progress issues:

https://community.king.com/en/blog/discussion/369393/how-to-contact-support-from-the-game-app-to-report-lost-progress-issues

Let me know if you need more help 🙂