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Seems to happen every few levels, particularly when I especially don’t want it to crash. Tried to ask a question before but was referred to the Help Center guide on this issue; which I’d already read and gone through the steps
Hi @MossKing it actually seems to be due to your device. I have read on the Internet that after updating the Apple devices to version 17.5.1, problems with the Internet connection, battery consumption and app performance occur. This can lead to the problems you described. However, it's not because of the Candy Crush Soda Saga app.
If you don't have another device, you should check with Apple when there will be an update that fixes these issues.
And it is not due to my device. As you can see, there are many of us with the same problem
same. iPad 10 with the latest update as a few days ago
same with me am also having same issue and it’s frustrating 🥺
iPad 8th gen OS 17.5.1
Hi @MossKing can you please tell me which iPad you are using? I play on Android (different versions) and I've never had crashes or freezes. Therefore, I suspect it is your device and I will be happy to inquire which iPad devices are supported.
I play Candy Crush Soda Saga on iPadOS. The screen will freeze like this, then after several minutes of not responding, the app will quit and I will lose all progress
Hi @MossKing it is strange indeed. The measures have always helped me. Which game and platform do you mean? Can you show me some screensots that illustrate your problem?
I have all app and device updates. I have at enough storage for at least a dozen more apps.
I have tried uninstalling and re-installing (iPhone so no cache)
I restart the device several times a day.
None of these have made any difference?
Hi @MossKing @jja1968 warm welcome to our community at Candy Crush Soda Saga.
Have you completed the following steps and have enough storage space and a stable internet connection:
Updates: Make sure you have the latest game and device updatesMemory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.Cache: Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again. I hope this helps. Let me know if you need any help.
Still the same issues. Tried everything in the support article multiple times to no avail. Most of the freezing happens mid-level. Completely frustrating
I am having the same problem. I lost a couple of hours of boosters and gold bars. Keep getting the run around.
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Bonjour, je change de PC portable et veux transférer le jeu.Mais j'ai le message "FB reconnecter mon compte"or c'est impossible mon MDP n'est jamais reconnu même en le changeant plusieurs fois. De même impossible de retrouvez mon compte King créé sur une asresse mail qui n'existe plus.Est-il possible de retrouver un compte…
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Hello fellow players I've been missing the soda race for 3 weeks now. Anyone knows anything?
I can't access my Facebook account because they changed the social gaming option in the settings. It's a different one now. HELPE ME T~T
How do I update my payment card details?
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
