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Seems to happen every few levels, particularly when I especially don’t want it to crash. Tried to ask a question before but was referred to the Help Center guide on this issue; which I’d already read and gone through the steps
Hi @MossKing it actually seems to be due to your device. I have read on the Internet that after updating the Apple devices to version 17.5.1, problems with the Internet connection, battery consumption and app performance occur. This can lead to the problems you described. However, it's not because of the Candy Crush Soda Saga app.
If you don't have another device, you should check with Apple when there will be an update that fixes these issues.
And it is not due to my device. As you can see, there are many of us with the same problem
same. iPad 10 with the latest update as a few days ago
same with me am also having same issue and it’s frustrating 🥺
iPad 8th gen OS 17.5.1
Hi @MossKing can you please tell me which iPad you are using? I play on Android (different versions) and I've never had crashes or freezes. Therefore, I suspect it is your device and I will be happy to inquire which iPad devices are supported.
I play Candy Crush Soda Saga on iPadOS. The screen will freeze like this, then after several minutes of not responding, the app will quit and I will lose all progress
Hi @MossKing it is strange indeed. The measures have always helped me. Which game and platform do you mean? Can you show me some screensots that illustrate your problem?
I have all app and device updates. I have at enough storage for at least a dozen more apps.
I have tried uninstalling and re-installing (iPhone so no cache)
I restart the device several times a day.
None of these have made any difference?
Hi @MossKing @jja1968 warm welcome to our community at Candy Crush Soda Saga.
Have you completed the following steps and have enough storage space and a stable internet connection:
Updates: Make sure you have the latest game and device updatesMemory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.Cache: Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again. I hope this helps. Let me know if you need any help.
Still the same issues. Tried everything in the support article multiple times to no avail. Most of the freezing happens mid-level. Completely frustrating
I am having the same problem. I lost a couple of hours of boosters and gold bars. Keep getting the run around.
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De ce nu pot salva jocul pe alt dispozitiv?Ideal ar fi sa creați un buton și sa facem acest lucru simplu, fără sa ne mai trimiteți în CLOUD,FACEBOOK etc
When you have stars you can redeem for rewards on island ,the bubble doesnt come up so you can redeem them. I have 100 stars but no bubble to get to island . Uninstalled and reinstalled, reset my phone with no results.
plus moyen de se connecter aux jeux candy pourquoi
varför får man aldrig mer än 7 guldtackor i tävlingen om avklarade nivåer ?
J’ai acheter UNE fois des lingots et depuis je n’ai plus accès aux déplacements supplémentaires !!! Je suis une très ancienne joueuse et j’apprécierai de retrouver mes 5 déplacements. Merci par avance.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
