Two devices, loose treasure hunt

marjattavuorinen

I play on my phone and ipad. I prefer playing on my ipad because it is bigger but I have no internet on it, so when I'm not at home, I play on my phone.

To have them syncronized, I have to log out and log in.

Every time I do it, I loose my treasure hunt and have to begin from the beginning. It is so frustrating, because normally I'm already at legendary ball.

Is it an error?

Yosca

Hi there @marjattavuorinen

No, I am sorry, it isn’t an error 😔 I also play on multiple devices and there is a risk that the devices may not synchronize properly, which can cause things like this to happen. The same can happen with Daily Bonus, Kimmy's candy Hunt, Weekly contest, etc. We have raised this with the Studio before and they acknowledge this problem. Unfortunately there is no update.

Maybe you can try out which device you start Treasure Hunt first and which is the first to claim the wonder ball. Then leave the screen open and then claim the wonderball on the other device.

It’s worth to try I think 🙂

Yosca

Hi there @marjattavuorinen

No, I am sorry, it isn’t an error 😔 I also play on multiple devices and there is a risk that the devices may not synchronize properly, which can cause things like this to happen. The same can happen with Daily Bonus, Kimmy's candy Hunt, Weekly contest, etc. We have raised this with the Studio before and they acknowledge this problem. Unfortunately there is no update.

Maybe you can try out which device you start Treasure Hunt first and which is the first to claim the wonder ball. Then leave the screen open and then claim the wonderball on the other device.

It’s worth to try I think 🙂