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My $3 99 bundle was not credited to my account.
I think I misunderstood you. I thought you haven’t received your purchase but I see from your screenshot you have an issue with your account. Please check your payment information, find more info in this guide: My payment information on Android
Also check the following:
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
Hi there @CheetahScott welcome to Soda Community!
I am sorry to hear you didn’t receive your purchase 😔 Please visit the guide below how to get your purchase restored or get a refund:
let me know if you need more help 🙂
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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
