Why you are not crediting my bonus correctly? I made more then 100 kandies , but I was credited only

saulocabral2020

Why you are not crediting my bonus correctly? I made more then 100 kandies , but I was credited only 26.

Yosca

Sorry to hear that @saulocabral2020

Your game may not have connected to King's servers. Please try the following so that this hopefully doesn't happen again:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data