My credit card was charged 2 times, but I didn't receive what I paid for

lturner63

My credit card was charged 2 times, but I didn't receive what I paid for.

Yosca

Welcome to Soda Community @lturner63

I am sorry to hear that! If you are playing on an iOS device, please read this guide: I think I have been charged twice

Regarding not receiving your purchase, please visit the link below how to get a refund or your purchase corrected:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Let me know if you need more help 🙂

Yosca

Hello again!

So this is what it is:

• You were charged twice which may not have been correct? (you provide no further information 🤷) → this is something you will have to resolve with your credit card company (as mentioned in the thread I think I have been charged twice)
• You did not receive what you purchased: the community does not handle purchases, this is done by Player Support (as stated in the thread → “contact us”) or you can request a refund through your App Store (as described in the thread)

If you need any other information, please elaborate rather than rejecting the answer.