I paid 14.90 and 69.70 and the packages did not enter the game. but it's already being deducted from

Tiih27

I paid 14.90 and 69.70 and the packages did not enter the game. but it's already being deducted from my credit card!! And now ? I need an answer!!

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/462965/i-paid-14-90-and-69-70-and-the-packages-did-not-enter-the-game-but-its-already-being-deducted-from

Hi there @Tiih27, so sorry to hear that! What type of device are you playing on?

The solution depends a bit on what type of device you're playing on.

You can also check these Help Center articles for more information and to get in contact with support to help you!

DieOmimi

Hi @Tiih27 warm welcome to our community at Candy Crush Soda Saga. 💦

I'm sorry that you didn't receive your purchased items. Please follow the steps from our 📕Help Center:

💸 Purchase Issues? Get help with refunds or corrections 👉 HERE. ← click on the bold font to go to our articles related to purchases.

I hope this helps. Let me know if you need any help.

Tiih27

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3128743#Comment_3128743

não consegui ajuda!!

Pode me ajudar ?

DieOmimi

Hi @Tiih27 Payment receipts contain very personal and confidential information. Therefore, we can only show the steps that can be taken for a refund in the community. So far you have only said that you bought something but did not receive it. We don't know on which device or in which store this happened. Therefore, we can only refer to our Help Center, where the individual steps are explained for all providers.