What the frigg

starlord2900

What is going on with your game? First my the team I was in only showed 2 people, but 2 more had joined. One was even in the top list. So I quit the team and started my own. I played 2 levels and had 19hrs left. Went to go back and it said coming soon. The I lost all of my boosters including over 11 lollipops.

starlord2900

That's perfect. I just went back to the game and now my name has been changed and all my gold is gone except for 9 bars. Still the same level and team though? How do I get my stuff back?

Yosca

Hello @starlord2900

I am sorry to hear this! Could it be that different game accounts were played on the same device? In that case, the accounts have probably been merged and can no longer be separated. If this happened, then you will need to create a new account with another email, then contact Customer Care to manually restore your progress. You can use this link:

➡️ https://soporto.king.com/contact

Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)