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Paiement
Level 1
Salut la communauté,
Est-ce que c'est normal que l'on ne peut pas faire de paiement par carte de crédit??
Cela fait maintenant plus de 3 mois qu'ils marquent qu'il y a un problème et qu'ils font tout leurs possible pour trouver la solution???
Pouvez-vous m'aider en me répondant,merci d'avance la communauté
Answers
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Welcome to Soda Community @joueuractif24210
Please visit our Help Center article: My Purchases
Select your device type at the top (Android, iOS, Windows, Amazon) scroll down and find topic: “How do I change my payment information”
Let me know if you need more help 🙂
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Hello @fabian83
If you are having trouble using your gold bars, please try the following:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
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Hello again @fabian83 I am sorry to hear that you uninstalled the game 😕 I can see from your screenshot, you’re having purchase issues in Candy Crush Saga. It has been reported and the Studio is investigating it. Please visit the CCS forum where you can be updated aboit the issue. You can click this link ➡️
