Need refund of 21.19 + 21.19 for 2 days of play with game that won't allow me to advance!!!

Cathy_Thompson_L

Game is stuck and won't allow me to progress for 2 days and hundreds of tries!!

Courtney1990

Ok

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/469091/need-refund-of-21-19-21-19-for-2-days-of-play-with-game-that-wont-allow-me-to-advance

Hi @Cathy_Thompson_L

Community cannot deal with purchase issues because the query includes your personal details, but Player Support can! If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID