Daily Log doesn't transfer with profile to new phone

TxBourbonAnne

I've been playing for years. And occasionally I've had a break for family or medical reasons. But it was incredibly disappointing that my daily play log did not transfer to my new phone when I upgraded. I'm still on my correct level at 6951 but my daily log started over. Honestly that's UX design issue that might solidify that I actually will stop playing and step away from the game.

King3107

https://community.king.com/en/candy-crush-soda-saga/discussion/469172/daily-log-doesnt-transfer-with-profile-to-new-phone

Hello @TxBourbonAnne Welcome to King Community. Sorry to hear about it and it's really unfortunate that happened with you. Hope it will be updated by itself or not sure how you you could get them on your new phone. Please get in touch with one of our Expert who can get you a better possible solutions. Contact with @PummyRaj . Thanks

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/469172/daily-log-doesnt-transfer-with-profile-to-new-phone

Sorry to hear this @TxBourbonAnne Although your game progress and gold bars are recorded on King's servers, streaks such as Daily Bonus and boosters are stored in your device's memory. This means if you have a new device, your Daily Bonus will start on Day 1.

If you log in to your old device and you haven't missed a day, your streak will continue there.