Why doesn't my old game retain my progress?

JoyCast

I have my old game and then one day it sent be back to the beginning. Now I have to manually take it to the spot where I left off.

Princess_Jessica

https://community.king.com/en/candy-crush-soda-saga/discussion/470917/why-doesnt-my-old-game-retain-my-progress

Hello I'm sorry your having this problem.

Can you please follow these steps

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Please follow these steps and if it doesn't work please let me know 😊