Coins taken

barbra52

I was playing Kimmy‘s arcade and wanted to continue my game. It was asking for 19 coins, I tried twice and it kept saying that the store was unavailable. The third time I tried, I noticed that my coins were down to 15, but I had 53 before I played. Coins were obviously taken out twice. Please reinstate those coins and, if possible, my game. Thank you

Yosca

Hello @barbra52 welcome to Soda Community

I am very sorry to hear this. Community cannot deal with purchase issues because the query includes your personal details, but Player Support can! If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID

Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)