I purchased purchaced a $12.99 PACKAGE

JeaLog

I used 30 gold bars, selected the gold bar button and it says it is empty. Where did my other 30 go?

kiara_wael

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

kiara_wael

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

Princess_Jessica

https://community.king.com/en/candy-crush-soda-saga/discussion/472698/i-purchased-purchaced-a-12-99-package

Hello welcome 👋

Have you tried to do the troubleshooting steps 😊

Sorry to hear you have this problem with gold bars missing. Please try the following:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Sorry to hear this. Before I will report this, please do the following and then come back to me: