Why did my Rocket Rush not count?

MountainMom

Despite passing more than a dozen levels in Soda, my color bombs were not counted in Rocket Rush. What happened?

Yosca

Hi @MountainMom

I am sorry to hear this; I've had the same experience unfortunately. Do you happen to play on different devices? Have you gone through some troubleshooting steps:

Force close the app, check for updates, clear cache.

If the problem persists, on which device(s) are you playing Soda? We are gathering information so that the Studio can investigate this.

Yosca

Hi @MountainMom

I am sorry to hear this; I've had the same experience unfortunately. Do you happen to play on different devices? Have you gone through some troubleshooting steps:

Force close the app, check for updates, clear cache.

If the problem persists, on which device(s) are you playing Soda? We are gathering information so that the Studio can investigate this.

michimune

https://community.king.com/en/candy-crush-soda-saga/discussion/474428/why-did-my-rocket-rush-not-count

Hello, you can check my answer here. It works for many players having this problem.

https://community.king.com/en/candy-crush-soda-saga/discussion/470078/problem-with-rocket-rush

MountainMom

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3188995#Comment_3188995

I only play on one device -- Samsung Galaxy Tab S3 SM-T820 -- and have my app automatically updated. I performed the standard troubleshooting steps and will hope that the problem does not recur. I usually win Rocket Rush, so this last event was quite disappointing. Thanks for responding and reporting the issue, @Yosca .