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Where has my team gone on asking for lives?
Level 3
I noticed the last week or so I can't ask my team for lives. It says join or create a team. What am I suppose to do if I can't ask them for lives? Where do I go if I need to join again? I don't see anywhere to go to do this. Thanks.
Answers
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Hello, hmm that doesn't sound right, could you try these steps first of all?
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
Once you've done that, if the problem remains it's helpful if you can tell us the following info:
- What device are you playing on
- What version of the game you're playing on
- What's your Player ID
Then we can look into it further and hopefully be able to help you out!
Also if you can share any screenshots of the problem it would be helpful too.
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The same is happening to me, I’ve tried all the things that you suggested but still the same. On my iPhone and Samsung tablet still the same issue, I already have a team so why is it saying join a team, please help
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Would you be able to send us your player ID and tell us what device you're playing on so we can look into it further?
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Hello @Jeanean_Ashe Sorry for that! There is a workaround, you can request Lives from your team by entering the Teams Chat:
Tap on the Teams symbol on the main screen
Tap on Chat
Tap on Ask for Lives (Ask and a red heart) at the bottom
Hope this helps
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