Where has my team gone on asking for lives?

Jeanean_Ashe · November 20

I noticed the last week or so I can't ask my team for lives. It says join or create a team. What am I suppose to do if I can't ask them for lives? Where do I go if I need to join again? I don't see anywhere to go to do this. Thanks.

LoFiGummy · November 21

Hello, hmm that doesn't sound right, could you try these steps first of all?

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

Once you've done that, if the problem remains it's helpful if you can tell us the following info:

What device are you playing on
What version of the game you're playing on
What's your Player ID

Then we can look into it further and hopefully be able to help you out!

Also if you can share any screenshots of the problem it would be helpful too.

larry_62 · 12:00AM

The same is happening to me, I’ve tried all the things that you suggested but still the same. On my iPhone and Samsung tablet still the same issue, I already have a team so why is it saying join a team, please help