Stephen Garner

StevieG2679

Why is the game not loading and hasn't all week? I have been trying since probably Thursday/Friday last week and it 1/4 loads then stops. Any ideas?

Yosca

Hello @StevieG2679

I’m sorry to hear this. Please try the following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Hope this helps