why won’t my level work?

mplsbloom

I am on a jelly level and the jelly won’t spread. it’s stuck and I can’t get off the level no matter what I try. how do I fix it? phone and app are updated

Palash_Sarma

https://community.king.com/en/candy-crush-soda-saga/discussion/479971/why-won-t-my-level-work

Hi Welcome to the Sweet Soda Community

Please try following steps

Restart: Force close apps and restart your device.

Updates: Check that you have the latest game and device updates.

Memory: Keep at least 2GB of free storage for smooth gameplay.

Connection: Use WiFi instead of cellular data.

Clear Cache:

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data

Thank You