What's wrong with the Candy Crush Soda store ?

JAK0369

I tried buying extra lives, with the credits available, I had 1 bear left , I made sure I was online , even minimized my window, but nothing worked,I took screen shots

Kevin_

https://community.king.com/en/candy-crush-soda-saga/discussion/480729/whats-wrong-with-the-candy-crush-soda-store

Hi @JAK0369 , I am sorry to hear you had torubles when trying to purchase to keep on playing. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device to try to improve this situation?

If you continue to have the problem after these steps, please let me know!

JAK0369

I play through Facebook, it kept not working

Kevin_

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3226237#Comment_3226237

I appreciate the confirmation, do you mean that you play through a laptop/computer? If so please make sure to follow the steps from here

Alternatively, please try using the Windows app version of the game and check if the error persists. Thanks!