Another Attempt – Restoring Levels > Contant doesn't work

Witti1951

Hi everyone,

As I mentioned in my previous post →

https://community.king.com/en/candy-crush-soda-saga/discussion/484764/lost-progress-after-merging-facebook-and-king-account

I contacted support via email to restore my lost levels after my Facebook and King accounts failed to merge properly.

I followed the instructions exactly and sent my details to support. Unfortunately, I only received an automated response from the bot "Anna," telling me to reply via email if I wanted my levels restored. I did that, but my request was automatically closed without a proper response or any actual help. Now, I’m only prompted to rate my customer service experience.

Does anyone know how I can actually reach someone who can help? Is there an alternative way to get help regain my levels?

Thanks for your help!
Witti

steventseng

https://community.king.com/en/candy-crush-soda-saga/discussion/485158/another-attempt-restoring-levels-contant-doesnt-work

My previous experience is:

after you receive an automatic reply letter, if you write to inquire again, it will take about 3 days for a real person to contact you.

Please continue to try to contact customer service.