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Impossible de me connecter

KAOLE9210
KAOLE9210 Posts: 1

Level 1

depuis hier je n arrive plus a me connecter il me dit que je suis hors ligne, hors j ai bien une connexion internet puisque la je vous écrit de chrome sur la même tablette….

et je m étais déconnecté car justement en voulant jouer je voulais faire une nouvelle grille et la n ai eu un messgae comme quoi le jeu ne pouvait pas se connecter au serveur. J ai don voulu tt

Answers

  • Palash_Sarma
    Palash_Sarma Posts: 17,748

    Hi Welcome to the Sweet Soda Community

    If you're unable to connect to the internet in Candy Crush Soda Saga, first check your device's internet connection by trying to access other websites or apps; if the issue persists, try restarting your device and router, then check for updates to the Candy Crush Soda Saga app and ensure your Wi-Fi is properly connected; if that doesn't work, you might need to contact King's customer support to troubleshoot further.

    Here are a few steps you can take to try and fix your connection issues:

    Check your internet connection:

    If using mobile data, ensure it's enabled and has sufficient signal strength.

    Turn off your phone or tablet completely and then turn it back on.

    Restart your Wi-Fi router by unplugging it for a few seconds and then plugging it back in.

    Check for app updates:

    Open your app store (Google Play Store or Apple App Store) and check if there are any updates available for Candy Crush Soda Saga.

    Update the app to the latest version if necessary.

    Re-login to the game:

    Sometimes logging out and back into your Candy Crush Soda Saga account can resolve connection issues.

    Thank you for joining us

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