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Why am I not getting any extra moves?

CindyV
CindyV Posts: 2

Level 1

Ever since I actually purchased something on Feb 16th, I haven’t got any extra moves. I have played this game for many many years and I contacted the support team, and all they did is not read my question and didn’t respond with anything! Then sent a survey and I laughed and gave them the lowest score possible. Why can’t they answer my question and better yet, why are they charging everything? Really? I’ve been too loyal and about to go find another game because of this!

Best Answer

  • Palash_Sarma
    Palash_Sarma Posts: 17,925
    Answer ✓

    Hi Welcome to the Sweet Soda Community

    Extra moves generally need to be payed for with gold in Candy Crush Soda saga. Anyone getting free extra moves by watching ads was lucky to get these ads. King take ads away from players whenever they please, to force you to buy extra moves with gold, and when you have no gold left to buy gold with real money

    If you don't receive purchase items You can also mail player support area contact us mention your game I'd and subtopic purchase and gold bars also mention your purchase receipt here

    Thank you for joining us

Answers

  • Palash_Sarma
    Palash_Sarma Posts: 17,925
    Answer ✓

    Hi Welcome to the Sweet Soda Community

    Extra moves generally need to be payed for with gold in Candy Crush Soda saga. Anyone getting free extra moves by watching ads was lucky to get these ads. King take ads away from players whenever they please, to force you to buy extra moves with gold, and when you have no gold left to buy gold with real money

    If you don't receive purchase items You can also mail player support area contact us mention your game I'd and subtopic purchase and gold bars also mention your purchase receipt here

    Thank you for joining us

  • CindyV
    CindyV Posts: 2

    Level 1

    Yes, I watched ads all the time for years and years! I purchased 1 time since this game came out just recently, and now I can’t! All that did is tick me off! I am solely disappointed in this game now and will probably move on because you will NEVER force me to purchase ever again! That’s ridiculous!

  • LoFiGummy
    LoFiGummy Posts: 2,767

    Hey there, just wanted to say sorry that this became a bad experience for you. I'll forward your feedback to the studio and appreciate you sharing it here

Hey! Would you like to give us your opinion?